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Transcript

James: Building your store is almost as fun as running it. But first, you’ll want to get yourself situated.

Katey: James and I will show you a few key areas you should know about as you get started.

James: To log into your store’s control panel just go to Bigcommerce.com, and click Login. Here you’ll enter your username and password. If you need help just follow the “Forgot Password” link.

Katey: The first time you login to your Bigcommerce store you’ll be asked if you’d like to take a quick tour of your control panel. Got for it! In just a few short moments, you’ll have a great understanding of all the ins and outs of where you can find what you need, when you need it.

James: After that, you’ll land on your “Getting Started” guide. These key steps walk you through the launching your Bigcommerce store. Once you actually click Launch Store your site will be live to the world!

Katey: No matter where you go in your store’s control panel, you can always get back to your “Getting Started” guide by clicking here. However, once you launch your business, this “Getting Started” screen we be replaced with details on your business’s performance so you can help it grow.

James: If you’d ever like to take a look at your storefront, just click this Store icon. This allows you to check out all of your changes from a customer’s perspective. Until you Launch your Store from the Getting Started menu, your shoppers will see a “Store Coming Soon” sign, that looks like this. As the store owner, you’re always able to see your store, even when it’s in private mode.

Katey: If you want to share your store with someone as your building it to perhaps gain some feedback, feel free to share your “Preview Code” with them.

James: Once you’ve Launched your store you can’t go back to private mode. However, if you’d like to put your store down for maintenance at any point you may put it in “Maintenance Mode.” This area will even allow for you to customize your maintenance display message.

Katey: If at any point in time you have a question or want to get in touch with someone go right here for “Help.” We offer several educational and support resources which means we have something for every type of learner. First we have our Support Portal which contains how-to instructions and troubleshooting assistance. You’ll also have access to our Community of expert staff, clients and partners who will answer your specific business questions and much more.
Next, up is Bigcommerce University which provides 4 sections of self-paced videos. And then, last but certainly not least, you’ll find out Email and Live Chat support.

James: If you need further assistance, feel free to contact our outstanding Technical Support team. To help you out with your store, our tech support ninjas will need your Support Pin, which you can find here. Be careful who you share this number with, as it is your VIP access code for support.

Katey: Also, be aware that Bigcommerce works with hundreds of independent developers who create apps to give your store specialized functionality. This will help you tailor your business to your audience to help it grow. If you want to check out all of your options or get ideas, click on the “App Store“ icon, here.

James: Lastly, It’s always a great idea to bookmark your store’s control panel, so you can easily get back to update your products and manage all those orders, soon to be rolling in!

Katey: Also, so you’re aware, we have some stellar resources outside of your control panel as well. You can check out our Bigcommerce partners who can help you plan and execute SEO, PPC and other strategies to boost your online business.

James: Also, feel free to check out our Bigcommerce Blog for industry news and advice from thought leaders in ecommerce.

James: So those are the essentials you’ll need to get started here at Bigcommerce.

Katey: and remember we’re always here to help you sell more!